The Front Office Manager leads the front desk and guest relations operations. Oversees reservations, guest check-in/out, and ensures service excellence.
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Front Office Manager
Front Office Manager
Awarding Criteria
Minimum Requirements for Designation:
- Underlying Qualification:
Diploma in Hospitality Management (NQF Level 6) or equivalent - Experiential Learning / Experience:
Minimum 5 years in front office operations with 2 years in a supervisory role. - Competency Assessment:
– Portfolio of Evidence (POE) assessment.
– Peer review or interview where applicable. - Designation RPL Statement:
This designation may be awarded through Recognition of Prior Learning (RPL), subject to assessment.
Retaining Criteria
To retain this designation, the designee must:
- Adhere to HIPSA’s Code of Professional Conduct and Ethics.
- Continuing Professional Development (CPD):
- Accumulate a minimum of 60 CPD points over a 2-year cycle.
- Ensure annual membership fees are paid.