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Front Office Practitioner

HIPSA > Front of House > Front Office Practitioner

Front Office Practitioner

Handles guest interactions at reception, check-ins, reservations, and guest inquiries with professionalism and efficiency.

Awarding Criteria

Minimum Requirements for Designation:

  1. Underlying Qualification:
    Occupational Certificate: Receptionist or equivalent (NQF Level 4)
  2. Experiential Learning / Experience:
    Minimum 2 years front office or guest service experience.
  3. Competency Assessment:
    – Portfolio of Evidence (POE) assessment.
    – Peer review or interview where applicable.
  4. Designation RPL Statement:
    This designation may be awarded through Recognition of Prior Learning (RPL), subject to assessment.

Retaining Criteria

To retain this designation, the designee must:

  1. Adhere to HIPSA’s Code of Professional Conduct and Ethics.
  2. Continuing Professional Development (CPD):
    1. Accumulate a minimum of 50 CPD points over a 2-year cycle.
  3. Ensure annual membership fees are paid.

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