Delivers and manages the guest journey by anticipating needs, handling feedback, and ensuring overall satisfaction across departments.
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Guest Experience Professional
Guest Experience Professional
Awarding Criteria
Minimum Requirements for Designation:
- Underlying Qualification:
Diploma in Hospitality or Guest Services Management (NQF Level 5–6) - Experiential Learning / Experience:
Minimum 3 years guest service experience, including 1 year in a supervisory capacity. - Competency Assessment:
– Portfolio of Evidence (POE) assessment.
– Peer review or interview where applicable. - Designation RPL Statement:
This designation may be awarded through Recognition of Prior Learning (RPL), subject to assessment.
Retaining Criteria
To retain this designation, the designee must:
- Adhere to HIPSA’s Code of Professional Conduct and Ethics.
- Continuing Professional Development (CPD):
- Accumulate a minimum of 60 CPD points over a 2-year cycle.
- Ensure annual membership fees are paid.